This Privacy Policy explains how M² ("M²," "we," "us," or "our") collects, uses, discloses, and protects information we receive from visitors to our website and from clients who purchase our website-building and AI automation services (collectively, the "Services"). By using our Services, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect the following categories of information:
- Contact Information: such as your name, email address, phone number, and company name, when you fill out a contact form, request a quote, or otherwise communicate with us.
- Payment Information: such as billing name, billing address, and payment card or account details, when you purchase our services. Payment information is collected and processed by our third-party payment processors (see Section 3 below); M² does not directly store full payment card numbers.
- Project and Communication Information: details you share with us in connection with building your website or setting up AI automation services, including project requirements, account credentials for third-party tools you ask us to configure, and correspondence with our team.
- Automatically Collected Information: such as IP address, browser type, device information, and pages visited, which may be collected through standard website server logs or cookies when you visit our site.
2. How We Use Your Information
We use the information we collect to:
- Provide, operate, and improve our website-building and AI automation Services;
- Process payments and manage billing;
- Communicate with you about your project, invoices, and account;
- Respond to inquiries, quote requests, and customer support requests;
- Maintain the security and proper functioning of our website and Services; and
- Comply with legal obligations.
We do not sell your personal information to third parties.
3. Payment Processing
We use third-party payment processors, including Stripe and PayPal, to process payments for our Services. When you make a payment, your payment information is collected and processed directly by these providers in accordance with their own privacy policies and security standards. M² does not have access to your full payment card or bank account numbers. We encourage you to review the privacy policies of Stripe and PayPal to understand how they handle your information.
4. Cookies and Similar Technologies
Our website may use cookies or similar technologies necessary for the website to function properly (for example, to remember your preferences or keep our site secure). If we adopt additional cookies or tracking technologies in the future (such as analytics or advertising tools), we will update this Privacy Policy to describe their use.
5. How We Share Information
We may share your information with:
- Service Providers: third parties who help us operate our business, such as payment processors (Stripe, PayPal), hosting providers, and software tools used to deliver our Services.
- Legal and Safety Purposes: when required by law, legal process, or to protect the rights, property, or safety of M², our clients, or others.
- Business Transfers: in connection with a merger, acquisition, or sale of assets, in which case information may be transferred as part of that transaction.
We do not share your personal information with third parties for their own marketing purposes without your consent.
6. Data Retention
We retain personal information for as long as reasonably necessary to provide our Services, maintain business and tax records, resolve disputes, and comply with our legal obligations. When information is no longer needed for these purposes, we take reasonable steps to delete or de-identify it.
7. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect your information from unauthorized access, use, or disclosure. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Your Choices and Rights
You may contact us at any time to ask what personal information we hold about you, to request that we correct or delete it, or to ask questions about how it is used. Depending on your state of residence, you may have additional rights under applicable state privacy laws (for example, California residents may have rights under the California Consumer Privacy Act). We will respond to verified requests in accordance with applicable law.
9. Children's Privacy
Our Services are intended for businesses and individuals age 18 and older. We do not knowingly collect personal information from children under the age of 13. If we learn that we have inadvertently collected such information, we will take steps to delete it.
10. International Users
Our Services are intended for use by visitors and clients located in the United States. If you access our Services from outside the United States, your information may be transferred to, stored, and processed in the United States.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or operational reasons. We will post the updated version on our website with a revised "Effective Date." Your continued use of our Services after changes take effect constitutes acceptance of the updated policy.
12. Contact Us
If you have questions about this Privacy Policy or how we handle your information, please contact us at:
M²
Email: mayarizwann@gmail.com
Website: m2media.org
Mailing Address: available upon request